Cancel by 11:59 PM PST on the 15th of the month if you do not wish to receive that month’s box. To cancel, email us at firstname.lastname@example.org with the name and/or email address of the account. If you email to cancel between your renewal on the 15th of the month and 11:59 PM PST on that same day, you are eligible for a full refund of your renewal. If you email to cancel after 11:59 PM PST on the 15th of the month, you are ineligible for a refund for that month’s box and will receive that month’s box. Gift subscriptions (1-, 3-, 6-, 12-month terms) are not eligible for cancellation - these subscriptions will expire after the original term is complete. Multi-month subscriptions may be cancelled mid-term and will be issued a pro-rated refund for any remaining months.