Managing My Account

Renewals

• When will my subscription renew?

Books

• I received a book I already have. What can I do?
• My child is a boy and they received girl books! (Or vice versa.)
• I’m getting duplicate boxes of books. Why are you sending me duplicates?!
• One of my books arrived damaged (or has a misprint.) What can I do?

Shipping

• I moved but forgot to update my address before you sent my box. What can I do?
• My box never made it!

Cancellations, Refunds & Returns

• I forgot to apply my coupon code when I checked out. Can you help?
• How do I cancel my subscription?
• What is your return policy?
• Can I cancel my subscription after payment has been processed?
• What is your cancellation policy?